Privacy Policy

ReelPresets Entertainment LTD
Website: ReelPresets.io
Business: Professional color grading LUTs and editing presets for content creators.
Contact: contact@reelpresets.io
Phone: +44 7358 888 989
Registered/Business Address: 167-169 GREAT PORTLAND STREET, 5TH FLOOR, LONDON, UNITED KINGDOM W1W 5PF

Who We Are

ReelPresets Entertainment LTD provides professional color grading LUTs, editing presets, creative resources, and related digital products for content creators.

This Privacy Policy explains how we collect, use, process, and safeguard the personal information required to provide our digital products, process purchases, provide customer support, and improve your experience.

Data We Collect

Depending on how you use our website and services, we may collect:

Account details: Name, email address, authentication information, and profile information you provide when creating an account.
Billing information: Purchase records, transaction details, billing information, and payment status. Payments may be processed by third-party payment providers, and we generally do not store full payment card numbers or CVV codes.
Purchase information: Products purchased, order history, download information, licenses, and related transaction records.
Support correspondence: Emails, support requests, messages, and other information you voluntarily provide when contacting us.
Technical information: IP address, browser type, device information, operating system, approximate usage information, and technical or error logs.
Website and product usage: Information about how you interact with our website, digital products, downloads, and available features, where collected and permitted by applicable law.
Optional data: Reviews, survey responses, feedback, or other information you choose to provide.

How We Use the Data

We may use your personal information for the following purposes:

Product delivery: Provide access to purchased LUTs, editing presets, digital downloads, and other creative resources.
Order management: Process purchases, maintain order records, issue invoices or receipts, and manage refunds or cancellations.
Communication: Send purchase confirmations, download information, service announcements, security notifications, and other necessary communications.
Customer support: Respond to questions, troubleshoot technical issues, and resolve customer requests.
Product improvement: Analyze website and product usage to improve our LUTs, presets, digital products, website functionality, and customer experience.
Security: Detect fraud, prevent unauthorized access, protect our systems, and enforce our Terms & Conditions.
Marketing: Where permitted by applicable law, send promotional communications about new products, offers, discounts, and updates. You may unsubscribe from marketing communications at any time.
Legal compliance: Meet applicable legal, accounting, tax, regulatory, and other legal obligations.

We do not sell, rent, or trade your personal information.

We may use limited third-party service providers, including payment processors, hosting providers, email providers, analytics services, customer-support platforms, and other technology providers. These providers may process information on our behalf and are expected to maintain appropriate safeguards.

Cookies & Tracking

We may use cookies and similar technologies to operate our website, maintain sessions, improve security, remember preferences, and understand website usage.

These may include:

Essential cookies: Required for website functionality, authentication, security, and access to certain features.
Analytics cookies: Help us understand website traffic and usage patterns so we can improve our website and digital products.
Preference cookies: Remember settings and preferences where available.
Marketing cookies: May be used where applicable and permitted by law to support relevant advertising and promotional activities.

You may be able to control or disable certain cookies through your browser or available cookie settings. Disabling essential cookies may affect some website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining purchase records, resolving disputes, preventing fraud, and meeting legal obligations.

When an account is closed or a deletion request is approved:

Personal information may be deleted or anonymized where reasonably possible.
Transaction, accounting, tax, and other records may be retained where required by law.
Aggregated or anonymized information may be retained for analytics and business improvement.
Certain information may be retained where necessary to establish, exercise, or defend legal claims.

You may contact us to request deletion of your personal information, subject to applicable legal requirements and exceptions.

Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include access controls, secure authentication, encrypted communications, monitoring, backups, and appropriate security practices provided by our service providers.

No website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

International Data Transfers

ReelPresets Entertainment LTD may use service providers or infrastructure located in different countries to operate its website, process payments, deliver digital products, provide support, and perform other business functions.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable data-protection laws.

Depending on the circumstances, these safeguards may include adequacy decisions, standard contractual clauses, contractual protections, or other legally recognized transfer mechanisms.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Deletion: Request deletion of your personal information, subject to applicable legal exceptions.
Correction: Request correction of inaccurate or incomplete information.
Portability: Request certain personal information in a structured, commonly used, and machine-readable format where applicable.
Restriction: Request that certain processing of your information be restricted in applicable circumstances.
Objection: Object to certain types of processing where applicable.
Marketing opt-out: Unsubscribe from promotional emails using the unsubscribe option provided in the communication.
Withdraw consent: Where processing is based on consent, withdraw your consent at any time.

We may need to verify your identity before processing certain requests. We will respond within the period required by applicable law.

If you are located in the UK or another jurisdiction that provides additional privacy rights, you may also have the right to lodge a complaint with the relevant data-protection supervisory authority.

Children’s Privacy

Our products and services are designed primarily for content creators and other users interested in video editing, color grading, and digital creative resources.

Our services are not knowingly directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Where applicable law establishes a different minimum age for processing personal information, the requirements of that law will apply.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, services, technology, legal requirements, or privacy practices.

When we make significant changes, we may provide appropriate notice through our website or other available communication channels.

We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ReelPresets Entertainment LTD
167-169 GREAT PORTLAND STREET
5TH FLOOR
LONDON
UNITED KINGDOM W1W 5PF

Email: contact@reelpresets.io
Phone: +44 7358 888 989
Website: ReelPresets.io

We aim to review privacy-related inquiries promptly and respond within the timeframe required by applicable law.