Last Updated: September 1, 2026

How Refunds Work

If a ReelPresets product isn’t the right fit for your creative workflow, you may contact us within 14 days of purchase to request a refund.

Because our products are digital downloads, refund eligibility may depend on whether the product has been downloaded, accessed, substantially used, or incorporated into a finished project.

We aim to handle refund requests fairly and reasonably. We may ask for brief feedback about your experience so we can improve our products and customer experience.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law.

Refund Request Steps

1. Email contact@reelpresets.io from the email address used to make the purchase.
2. Include your order ID from your purchase confirmation and the name used on the order.
3. Briefly explain why the product wasn’t suitable for your needs.
4. If applicable, tell us whether the product has been downloaded or used in a project.

Once a refund is approved, it will generally be returned to the original payment method within 5–7 business days, depending on your bank or payment provider.

We will send confirmation when the refund has been processed.

Eligibility

To qualify for a refund, requests should generally be submitted within 14 days of purchase.

For digital products:

• Individual purchases: Refund requests should be submitted within 14 days of purchase.
• Downloaded products: Because LUTs, presets, and other digital files can be retained after delivery, downloading or accessing a product may affect refund eligibility.
• Substantially used products: Refunds may not be available where the product has been substantially used, incorporated into published or commercial content, or otherwise consumed beyond reasonable evaluation.
• Multiple requests: We may limit repeated refund requests from the same customer.
• Promotional purchases: Any approved refund will generally be based on the actual amount paid rather than the original listed price.
• Custom products/services: Custom LUTs, presets, branding work, or other personalized services may have different refund conditions depending on the stage of work completed.
• Unauthorized activity: Refunds may be declined where there is evidence of fraud, unauthorized distribution, file sharing, license abuse, payment manipulation, or other misuse.

Where a refund is requested because a product is technically defective or materially different from its description, we will review the issue and may offer a replacement, corrected file, or refund where appropriate.

What Happens After a Refund

Once a refund is approved and processed:

• Access to the purchased digital product may be revoked where technically possible.
• Download links may be disabled where reasonably possible.
• You must stop using the refunded product.
• You should delete the original downloaded LUTs, presets, and other refunded files from your devices and storage systems.
• You must not continue distributing, selling, sublicensing, or sharing refunded products.
• Any license granted for the refunded product will terminate, unless otherwise required by applicable law.

If the refunded product has already been incorporated into published or commercial content, we may discuss reasonable steps for handling that content depending on the circumstances.

You may purchase ReelPresets products again in the future at the then-current price. We reserve the right to refuse repeated purchases where there is a pattern of purchasing and requesting refunds in a manner that appears abusive.

Group, Team & Business Purchases

For team, agency, studio, or business purchases, different refund conditions may apply depending on the number of licenses purchased and the extent to which the products have been accessed or distributed.

• Refund eligibility may be assessed based on usage and the number of licenses involved.
• Large purchases or custom licensing arrangements may have specific refund terms agreed upon at the time of purchase.
• If products have already been distributed to multiple team members, contractors, or clients, this may affect refund eligibility.
• Custom or negotiated purchases may be subject to the terms agreed upon with the customer.

For questions regarding team or business purchases, contact contact@reelpresets.io.

Exceptions

The following situations may qualify for review outside the standard 14-day refund period:

• Technical problems: If a purchased product cannot reasonably be accessed, downloaded, or used because of a technical problem attributable to us and our support team cannot resolve the issue within a reasonable period.
• Defective or incorrect files: If files supplied with your purchase are corrupted, materially defective, or materially different from the product described at the time of purchase.
• Significant product changes: If a product is materially changed after purchase in a way that substantially reduces the functionality or value originally represented.
• Service discontinuation: If we discontinue an ongoing service or product in circumstances where a refund or other remedy is required by applicable law.

Each exception will be reviewed based on the circumstances of the individual request.

Payment Disputes

We prefer to resolve refund and payment concerns directly with you.

If you initiate a chargeback or payment dispute with your bank or payment provider:

• Access to the relevant account or products may be temporarily suspended while the dispute is reviewed.
• We may provide the payment processor with relevant transaction, delivery, and usage information necessary to respond to the dispute.
• If the payment provider resolves the dispute in your favor, we will respect that decision.
• If the dispute is resolved in our favor, any remaining access restrictions or payment obligations may continue as permitted by law.

Please contact us before initiating a chargeback whenever possible. We aim to resolve legitimate concerns fairly and promptly.

Need Help?

If you have questions about this Refund Policy or want to request a refund, contact:

ReelPresets Entertainment LTD
Email: contact@reelpresets.io
Website: ReelPresets.io
Phone: +44 7358 888 989

Address:
167-169 GREAT PORTLAND STREET
5TH FLOOR
LONDON
UNITED KINGDOM W1W 5PF

We generally aim to respond to refund and customer-support requests within one business day.